ACKNOWLEDGEMENTS

The Deposit and Withdrawal Conditions are provided by the Company to its Clients under the provisions of the law, as amended from time to time. Clients must carefully read and understand these conditions before submitting deposit or withdrawal request. By proceeding, the Client acknowledges that they have read, understood, and accepted the Deposit and Withdrawal Conditions, along with any other relevant information, policies, or agreements available on the Company’s website at www.properfx.com.

DEPOSITS

• Deposits must be submitted via our Client Portal only. Login - Client Portal - Properfx

• Not all deposits made will be reflected in your account immediately. Refer to the deposit methods available on the Deposit Page of our website for more details.

• Deposit facilities are to be used for trading only.

• Funds deposited into a trading account should be made from a source (e.g., credit/debit card, bank, alternative payments account, etc.) that is in the same name as the trading account.

• At our discretion, ProperFX may require confirmation of funding account ownership at any time (credit card, bank account, alternative payments account, etc.) before funds can be credited into a trading account. For example, a client may be required to produce a scan copy or card photo should he or she wish to deposit using a credit or debit card. Failure to comply with these conditions will result in rejection of the deposit. Please redact the credit card numbers to only show the first 6 and the last 3 digits (for example, 1234 56 ████ 234).

• If we choose to waive or cover any fees, we can only cover fees that we see. Other fees charged by your bank, intermediary bank and/or our financial institution remain your responsibility.

• ProperFX will not be liable for any losses (including auto or forced liquidation event) incurred as results of delays in processing your deposit, including and not limited to payments made to cover on-going margin requirement. Only cleared funds are deposited into a trading account. It remains the client’s responsibility to ensure his/her trading account(s) have sufficient funds to cover margin requirements.

• Should there be an unforeseen delay in funds being uploaded to MetaTrader 5, it remains the client's responsibility to ensure that their trading account has the necessary funds available. This may involve using alternative payment methods to ensure seamless execution of trading activities without interruption.

• Payment options accessible to you may differ based on factors like your account's base currency and your geographical location. For a comprehensive view of the available payment methods, please refer to your client portal.

WITHDRAWALS

• Withdrawals must be submitted via our Client Portal only. Login - Client Portal - Properfx

• Not all withdrawals made will be reflected in your account immediately. Refer to the withdrawal methods available on the Withdrawal Page of our website for more details.

• Withdrawal requests will be processed during 24 hours after the Client has submitted his request. All withdrawal requests shall be processed from Monday to Friday excluding Public Holidays. Depending on the withdrawal method chosen, it can take between 1-7 business days (or more) for you to receive your funds. Do take note that a single withdrawal request could be carried out via more than one transaction by the company, in order to meet the total withdrawal amount requested. The company shall not be held liable for any deposit/withdrawal processing delays that are caused by payment systems.

• Withdrawals are always made using the same payment method/gateway that was used to make the initial deposit.

• Withdrawal via bank wire generally requires 3 to 5 business days (or more) to complete. Do keep in mind that a single withdrawal request could be carried out via more than one transaction by the company, in order to meet the total withdrawal amount request. While we do not charge any fees, you may still need to pay other charges made by the banks and any intermediaries involved at your expense.

• If a deposit is made using a credit or debit card, any withdrawals up to the total amount of the original deposits will be prioritized for processing back to the same card. The Company cannot send more funds back to the Client’s credit card than initially deposited, any account balance exceeding the initial deposit amounts will be preferably refunded via Bank Wire.

• Deposits via Visa/MasterCard that were executed more than 12 months ago cannot be withdrawn using the same payment method. Funds will be sent via an alternative method in the event of a withdrawal request being made by the Client. However, please be aware that the method of returning client funds is solely determined by ProperFX at its discretion.

• In case a card that the Client used to deposit funds with the ProperFX is cancelled/lost/stolen/re-placed/do not support the foreign remittance refunds, the Client must inform the Company prior to submitting withdrawal request and provide official letter from the Client’s bank stating the same. It should be noted that all refunds are final and cannot be reverted.

• Clients acknowledge they may be required to provide additional information and/or documents on, among others, the source(s) of the funds and/or source of wealth in general when processing a withdrawal request or at any time during their journey with ProperFX. ProperFX reserves the right to refuse to process a withdrawal request where a Client does not provide all required information, and/or where ProperFX has reasonable concerns that doing so may result in breaches of the AML/CTF laws and regulations.

• Clients acknowledge ProperFX does not guarantee a recall of a financial transaction under any circumstances and that ProperFX is not liable for any losses suffered as a result of providing incorrect instructions/details of the destination account.

• ProperFX reserves the right to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may result in deficit or cause the account to fall below the margin requirements.

• ProperFX reserves the right to refuse to process a withdrawal request if it has reasonable grounds to believe that the trading account may turn into a negative balance after the withdrawal request is processed or if the trading account is subject to a charge-back investigation.

• ProperFX reserves the right to place any withdrawal requests on hold if there is a pending or ongoing investigation into the client's trading activity. The company may hold such requests until the investigation is fully completed to ensure compliance with regulatory requirements and fairness in the trading environment.

THIRD PARTY PAYMENTS

• Third-party deposits and withdrawals are prohibited. We operate a "return to source" policy. For example, if funds were deposited using Skrill, we would refund you via Skrill along with any profits. The same applies to bank wire, credit card, Neteller, and the other funding options we offer. If for any reason we are unable to return the funds to the source, we will refund, preferably, via Bank Wire in the name of the trading account holder.

• If, for any reasons, ProperFX becomes aware of a payment made from a third party, ProperFX is entitled to reverse the payment, close any open positions, null any profits gained, or/and terminate the trading account. ProperFX will not be liable for any losses as a result of breach of these conditions.

ADDITIONAL TERMS

• ProperFX covers the merchant fees for Neteller, Skrill, E-wallets, Alternative Payment Methods (APMs), and Credit Card deposits on behalf of our clients. We hereby stipulate that our provision of this service is contingent upon clients utilizing it solely for the purpose of depositing funds to engage in trading activities. Any misuse of this facility, including but not limited to attempting to exploit the system for personal benefit, such as accruing reward points on their account, shall constitute a breach of this agreement. In the event of a breach of any terms and conditions, merchant fees may be charged to the users.

• If a client deposits funds via Neteller, Skrill, E-wallets, APMs or Credit Card, and then requests a withdrawal of these funds with no trading (or minimal trading) on their account, then we reserve the right to charge the applicable merchant fees and a discretionary handling fee to the clients account upon their withdrawal. We will actively notify clients where we find suspicious activity. Recurring cases of abuse will see the client’s account immediately closed.

• This policy cannot be exhaustive. Additional conditions or requirements may apply at any time due to regulations and policies, including those set in order to prevent money laundering and counter terrorism financing. Usage of this site and services is subject to the Client Agreement and other operative agreements which may be amended from time to time at ProperFX’s sole discretion.

• Please note that Skrill/Neteller is no longer available for clients residing in certain countries. If you are experiencing any issues with failed Skrill/Neteller transactions, kindly confirm whether you are located in a country that is serviced by Skrill/Neteller. For further information, please visit the following links: Skrill non-serviced countries or Neteller non-serviced countries.

• In addition, international bank wire transfers may incur fees charged by your financial institution. Please check with your financial institution for more information.

DISPUTES

• Any disputes arising in connection with the Withdrawal Conditions shall be addressed by the Company in accordance with its Complaints Handling Policy, which is available on the Company's website.

• All complaints must be in writing and addressed to the Customer Support Department of ProperFX via email at support@properfx.com. More details on the procedure which the Client must follow can be found on the Company’s website in Section “Legal Documents”.